Terms and Conditions 96ace — Guide Complete for All Members

1Eligibility & Account Registration

To register and use 96ace services, you must meet all of the following requirements without exception. By registering, you confirm that you satisfy all these requirements and that the information you provide is true, accurate, and complete.

• At least 18 years of age at the time of registration.
• Be a legally eligible individual to enter into a legally binding agreement.
• Not residing in a jurisdiction where online gambling is fully prohibited under local law.
• Never having been closed, suspended, or banned from any other online gambling platform for fraud or breach of terms.
• Register only one account in your own name and not on behalf of anyone else.

During registration, you are required to provide accurate information including your full name, date of birth, an active email address, and a valid mobile number. 96ace reserves the right to request identity verification documents (KYC) at any time for verification purposes. Failure to provide the requested documents within the stipulated timeframe may result in your account being temporarily suspended.

2Member Responsibilities

As a 96ace member, you are fully responsible for the security and activity of your account. We provide a safe and secure platform, but the security of your login credentials is your own responsibility.

• Keep your password and account login credentials confidential at all times.
• Not allowing any other individual to access or use your account.
• Notify 96ace customer support immediately if you suspect any unauthorized access to your account.
• Use the platform solely for personal entertainment and not for any unauthorized commercial or professional activities.
• Comply with all applicable laws and regulations in your jurisdiction regarding online gambling.
• Not using bots, automation software, or any third-party tools that attempt to gain an unfair advantage in games.

96ace will not be held liable for any losses arising from your failure to keep your account credentials secure. Should you forget your password, a password reset function is available on the platform to help you regain access safely.

3Deposits & Withdrawals

96ace supports a variety of payment methods popular among users in Malaysia, including direct bank transfers, local e-wallets, and other online payment methods. All transactions are processed in Malaysian Ringgit (MYR).

Deposit: Deposits are credited to your account instantly once the transaction is confirmed by the payment provider. Minimum and maximum deposit limits vary by payment method and are displayed on the platform's deposit page.

Withdrawal: Withdrawal requests are processed by the 96ace finance team within the stipulated timeframe. E-wallet withdrawals are typically credited within minutes to one hour, while bank transfers take between one and three hours depending on bank operating hours.

• Withdrawals may only be made to the same account or wallet used for the deposit (same source of funds principle).
• 96ace reserves the right to request additional verification documents before processing withdrawals for compliance and fraud prevention purposes.
• Processing fees, where applicable, will be clearly stated before you confirm the transaction.
• Withdrawals involving bonuses are subject to wagering requirements that must be met before funds can be withdrawn.

4Bonuses & Promotions

96ace offers a wide range of attractive bonuses and promotions for both new and existing members. Each bonus offer is subject to specific terms and conditions stated alongside the offer. It is the member's responsibility to read and understand these conditions before claiming any bonus.

• Wagering Requirement: Most deposit bonuses require you to wager the bonus amount a specified number of times before withdrawals are permitted. This requirement is clearly stated in each offer.
• Validity Period: All bonuses have a limited validity period. Bonuses that are unused or whose wagering requirements are not met within the stipulated period will expire automatically.
• Betting Limit During Bonus: While a bonus is active, the maximum bet per round or per hand may be limited. Bets exceeding this limit while a bonus is active may result in the bonus being voided.
• Eligible Games: Not all games contribute equally toward fulfilling the wagering requirement. The contribution percentage for each game category is stated in the relevant bonus terms.
• 96ace reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Bonuses cannot be directly converted to cash without meeting the specified wagering requirements.

5Game Rules

All games available in the 96ace lobby operate in accordance with the rules set by their respective licensed game providers. By playing, you agree to fully comply with the rules of each game.

• The outcome of all games is determined by an independently certified RNG system or, in the case of Live Casino, by dealers and physical equipment monitored via camera.
• Any completed and confirmed game result is final and cannot be disputed except in cases of clear technical error.
• In the event of a disconnection during gameplay, the 96ace system will resolve the relevant round based on the last state recorded by our servers.
• 96ace reserves the right to void or declare bets invalid in the event of a technical error, system disruption, or any extraordinary circumstance that affects the fairness of play.
• The use of assistance software, bots, or any method that provides an unfair advantage is strictly prohibited and may result in account termination and forfeiture of winnings.

96ace partners with internationally certified game providers to ensure the quality and fairness of all games offered. All legitimate winnings will be credited to your account promptly once the game result is finalised.

6Security & Privacy

Protecting your personal and financial data is 96ace's highest priority. Our platform is secured with 256-bit SSL encryption and a multi-layered security system regularly audited by independent security experts.

• Personal information you provide during registration and KYC verification is collected solely for account management, legal compliance, and service improvement purposes.
• 96ace will not sell, rent, or disclose your personal information to third parties without your consent, unless required by law or a court order.
• Your data is stored in a secure server environment with strict access controls.
• You have the right to request access to your personal data, correct inaccurate information, or request deletion of data within the limits permitted by law.

For more information on how we handle your personal data, please refer to Privacy Policy our complete guide.

7Account Termination

96ace reserves the right to suspend, restrict, or terminate any member's account at any time without prior notice if there is evidence or reasonable suspicion of the following:

• Violation of any terms and conditions set out in this document.
• Fraud, misconduct, or any attempt to exploit the platform's systems or promotions.
• Holding multiple accounts or registering using a false identity.
• Money laundering activities or any criminal activity related to the platform.
• Disrespectful or threatening behavior toward customer support staff.
• Violation of local laws relating to the use of the platform.

Members may also choose to close their own account at any time by contacting customer support. Valid balances will be returned once all required conditions and reviews have been completed, subject to the applicable withdrawal policy.

8Liability Limits

96ace provides its gaming platform on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly and without interruption at all times, we cannot fully guarantee this.

• 96ace is not liable for any losses arising from service disruptions, technical failures, or circumstances beyond our reasonable control.
• Our liability to any member, under any circumstances, is limited to the net deposit amount made by that member in the 30 days preceding the claim.
• 96ace assumes no liability for any indirect, incidental, special, or consequential losses arising from the use of the platform.

9Terms Amendment

96ace reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication of the updated document on our official website.

We will endeavour to notify members of significant amendments via in-platform notifications or email. However, it is your responsibility to review these Terms and Conditions periodically to ensure you are always aware of the latest version.

Continued use of the 96ace platform after any amendments are published constitutes your acceptance of the revised terms. If you disagree with the changes made, you have the right to close your account by contacting our customer support.

10Applicable Law

These Terms and Conditions are governed and interpreted in accordance with the laws and regulations applicable in the jurisdiction where 96ace holds its operating licence. Any disputes arising from or in connection with these Terms and Conditions shall be resolved through arbitration or a competent court as appropriate.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or unlawful by a court of competent jurisdiction, that provision shall be severed from this document and the remaining provisions shall continue in full force and effect.

For any enquiries regarding these terms and conditions, please contact the 96ace support team, who are available to assist you at any time.