Privacy Policy 96ace — Data Protection Private You

1Information We Collect

When you register and use the 96ace platform, we collect several categories of information necessary to provide the best possible service, ensure security, and comply with applicable legal requirements. We do not collect information beyond what is needed.

Information you provide directly:

• Full name as it appears on a valid identification document.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• An active email address used for account communications and important notifications.
• Mobile number for two-factor authentication and account-related communications.
• Your current residential address for identity verification and legal compliance purposes.
• Identity documents such as a national ID card or passport during the KYC process.
• Details of your chosen payment method, including bank account or e-wallet details for deposit and withdrawal purposes.

Information collected automatically:

• Your device's IP address for security and fraud detection purposes.
• Device type, operating system, and web browser information collected to optimise the user experience.
• In-platform activity data including games played, session duration, and betting records.
• Cookie and tracking technology data as further described in Section 5.

2How We Use Your Data

96ace uses your personal data solely for legitimate and necessary purposes in order to deliver high-quality, secure services to you. The following is a detailed breakdown of how that data is used:

96ace will not use your data for purposes beyond those listed above without obtaining your prior consent. If you no longer wish to receive marketing communications, you may withdraw that consent at any time through your account settings or by contacting our customer support.

3Data Storage & Security

The security of your data is an absolute priority for 96ace. We continually invest in the latest security technologies and procedures to ensure your data is always protected against unauthorised access, alteration, disclosure, or destruction.

• Data encryption in transit: All communications between your device and our servers are protected by TLS/SSL 256-bit protocols, ensuring that data cannot be intercepted during transmission.
• Data encryption at rest: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using industry-grade encryption algorithms.
• Multi-layered access control: Access to data storage systems is restricted to authorised personnel only, with multi-factor authentication enforced.
• Continuous monitoring: Our systems are monitored 24/7 by automated security tools and an experienced IT team ready to respond to any detected threats.
• Secure data backup: Your data is regularly backed up to separate, secure server locations to ensure service continuity and protection against data loss.

Data retention period: 96ace retains your personal data for as long as your account is active and for the period required after account closure to meet legal obligations, resolve disputes, and enforce our agreements. Data that is no longer needed will be securely deleted or anonymised.

4Information Sharing

96ace respects your privacy and will not share your personal information with third parties without a clear and legitimate reason. Data sharing only occurs in the following limited circumstances:

• Trusted service providers: We work with selected third-party service providers, such as payment processors, identity verification providers, and IT infrastructure service providers. They are only permitted to access the data required to carry out their specific functions and are bound by strict confidentiality agreements.
• Legal requirements: 96ace may be required to disclose certain information when compelled to do so by law, court order, or direction from a competent authority, including law enforcement agencies and regulatory bodies.
• Protection of rights and interests: In certain situations, 96ace may disclose information as necessary to protect the rights, property, or safety of the company, our members, or the public, including in cases of fraud investigation.
• Business transfers: In the event of a company merger, acquisition, or asset transfer, user data may be transferred as part of that transaction, subject to appropriate confidentiality agreements and user notification.

96ace does not share your data with third-party advertisers or social media platforms without your consent. We also do not sell your personal information to data brokers or marketing companies under any circumstances.

5Cookies & Tracking Technologies

96ace uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand how users interact with our services. Below is an explanation of the types of cookies we use:

• Essential Cookies: These cookies are required for the basic operation of the platform, including login authentication and secure session management. Without them, the platform will not function properly.
• Functional Cookies: Allows the platform to remember your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how users navigate the platform, which pages are visited most frequently, and where users may encounter difficulties. This data is used to improve the platform.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and maintain user session security.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality and user experience of the platform. Essential cookies cannot be turned off as they are critical to platform security and core functionality.

6Your Rights as a User

As a 96ace user, you have certain rights regarding your personal data, which we fully respect. You may exercise these rights at any time by contacting our customer support team.

7Children's Data

The 96ace platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18 under any circumstances.

Should we discover that personal data of a minor has been collected inadvertently, we will take immediate action to delete that data and terminate the associated account. Parents or guardians with concerns about potential underage use of the platform are encouraged to contact us promptly.

We also provide responsible gaming control tools that can help prevent access by those who are not eligible. Visit the Responsible Gaming us for more information.

8Links to Other Sites

The 96ace platform may contain links or references to third-party websites or services, including game providers and payment partners. These links are provided for your convenience only.

96ace is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information. This Privacy Policy applies solely to the 96ace platform and its services.

9Privacy Policy Amendments

96ace reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever we make a significant amendment, we will notify you via:

• A clear in-platform notification as soon as you log in to your account.
• Email to the address registered to your account.
• Updates the "Last Updated" date shown at the top of this document.

It is your responsibility to review this Privacy Policy periodically. Continued use of the 96ace platform after any amendment is published constitutes your acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account by contacting our customer support.

10Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team. We are committed to providing prompt and thorough responses to all privacy-related enquiries.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week through the 96ace platform.
• Email: [email protected] — response within 24 business hours.

For issues requiring immediate attention related to account security or a potential data breach, please use our live chat function, which offers real-time responses from our experienced support team.